Privacy Policy
Who We Are
Your personal information will be held by TLC Church.
The law in the UK requires us to manage personal information in accordance with data protection principles. This notice tells you what personal information we collect, how we use it, who we may share it with, steps we take to protect and secure it, your rights under data protection law and finally, how you can contact us with questions or concerns.
We are committed to the privacy of the personal information that is entrusted to us and we want to ensure you can exercise your privacy rights.
What Information we may hold about you
If provided with it, we use a wide range of personal information about you that we have put into the following categories:
Contact – Information we can use to make contact with you and where you live.
Transactional – Information relating to payments, credit and debit payments. (Not full card payment information)
Consents – Information relating to permissions, consents and contact preferences.
Disclosure & Baring Service (DBS) Checks – Information relating to checks completed on individuals within the church who work with children and vulnerable adults.
Course and Event Management – Information relating to your attendance at conferences, courses or special events you have attended.
Giving / Gift Aid – Information relating to the money you give to church and where relevant our engagement with the HMRC to claim back tax via the gift aid process.
Where we collect your information
We may collect personal information about you from the following sources:
In application forms you complete, from emails and letters you send us, when registering for events, courses and special events and when using our websites.
The Disclosure & Baring Service (DBS) when you ask to work with children or vulnerable adults.
Giving and Gift Aid forms
Why we collect your information
We will use your personal information for the following purposes:
Managing our relationship with you, including administering membership records;
Responding to your enquiries and complaints;
Running the church in an effective way, including managing finance, maintaining accounts and records, business capability, planning, charity governance and audits;
Providing you with services and notifying you about either important changes or developments to the features and operation of those services;
Updating, consolidating, and improving the accuracy of our records;
Informing you of news, events, activities and associated ministries;
Ensuring we comply with the law for example when responding to court orders, or legal processes; to establish or exercise our legal rights or, defend against legal claims;
To investigate, prevent or detect crime or illegal activities and situations involving potential threats to the safety of any person;
HM Revenue & Customs or other authorities require it;
Testing new systems and checking upgrades to existing systems.
Recipients of your information
When we use your personal information in the ways described above, we may need to share it with other organisations outside our group of churches, as detailed below:
HM Revenue & Customs or other lawful authorities;
Our agents, service providers, contractors and others involved in running church events and activities;
Banks and other debit/credit card providers when managing payments or refunds.
We will never sell your personal information to third parties.
Storage of your data
We hold your data for varying lengths of time depending on the type of information in question but in doing so we always comply with Data Protection legislation. All of the data that we retain is subject to the controls of our data protection policy, so when your information is no longer required, we will ensure it is disposed of in a secure and confidential process.
Your data is kept on a secure server, accessible appropriate staff and appropriate volunteers. Individual devices such as laptops, computers, tablets are all password protected. If paper copies of data or data on paper needs to be stored, this is kept in a locked cabinet, in a locked room which is in a secured building which is only accessible on a need to know basis.
your legal rights
You have the following additional rights:
The right to request that we correct any personal information if it is found to be inaccurate.
The right to request that your personal information is erased where we no longer have a valid basis to continue processing it.
The right to withdraw your consent to us processing your personal information.
The right to object to the processing of personal information in certain limited circumstances.
The right to lodge a complaint with the Information Commissioner’s Office.
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These are known as cookies; they often include an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
However, if you reject all cookies, you may not be able to use our products or services that require you to “log in” and you may not be able to take full advantage of all our offerings.
These cookies are used to improve services for you, for example, by:
enabling a service to recognise your device so you don’t have to give the same information several times during one task;
recognising that you may already have given a username and password so you don’t need to do it for every web page requested;
measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast;
analysing anonymised data to help us understand how people interact with the TLC website so that we can make it better
We will not use cookies to collect personally identifiable information about you.
However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your device as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your ‘identification card’, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Future changes to this Privacy Notice
We keep this policy under regular review. We may update this policy from time to time. When we do, we will update the date at the bottom of the page. We encourage our users to frequently check this page to ensure they are informed of updates about how we are protecting the personal information we collect. If there are any significant changes made to the privacy notice, then we shall contact you and place a prominent notice on our website.
This document was last updated May 2024.
How To Contact Us
If you would like to discuss any of the information in this privacy notice, including how we maintain
the security of your information and your rights to access information we hold on you, please contact: [email protected]